Cancellation Policy
When you schedule an appointment, that time slot is reserved for you and only you, and you commit to paying for the reservation of time.​​​
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If you need to cancel an appointment, a minimum of 24 hours' notice is required in order to avoid applying the cancellation fee. Late cancellations and missed appointments are charged the full rate of the appointment.
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The cancellation policy is intended to respect the time and commitment of both client and therapist.
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​​​​​For your convenience, cancellations can easily be completed:
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Online
Book Online section @ www.tlc-counselling.com
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By email
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By phone or text
905-442-7613
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If you experience barriers to attending in-person sessions:
Please note you can modify the format of therapy to telephonic or video counselling alternatives, allowing you to access help and achieve therapy progress rather than cancelling and missing opportunity to gain support and create change.
If telephonic or video counselling is preferred or needed, please contact TLC counselling and will we will happily coordinate.
(Residents of Ontario, Canada only)
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