Cancellation Policy
The scheduling of a therapy session appointment involves reserving time specifically for you.
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For your convenience, cancellations can easily be completed:
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Online
Book Online section @ www.tlc-counselling.com
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By email
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By phone or text
905-442-7613
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Please include your name and the session date/time you are cancelling.
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You can also reschedule via the above methods.
If you experience barriers to attending in-person sessions(s):
Please note you can modify the format of therapy to telephonic or video counselling alternatives, allowing you to access help and achieve therapy progress rather than cancelling and missing opportunity to gain support and create change.
If telephonic or video counselling is preferred or needed, please contact TLC counselling and will we will happily coordinate.
(For residents of Ontario, Canada only)
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If you need to cancel a scheduled appointment:
A minimum of 24-hours notice is required or the full session fee may be charged.